We Make Customer Care a Priority

Here at Brookfield, we pride ourselves on our pro-active Customer Care, which allows the emotional experience of buying a home to be as comfortable – and hassle-free – as possible. The most important thing to us is making a seamless and happy home-buying experience.

One of the ways we do this is by having dedicated Customer Care specialists that help guide buyers from purchase to the special moment when we put the keys to your new life into your hand. No question is ever insignificant. In fact, customers can call us whenever they’d like – we’re here to help. We also host seminars and workshops to help make the home buying process as transparent and collaborative as possible, and provide access to an online portal that has many helpful resources for our new and first-time homebuyers.

We also listen; we send out online surveys to help us ensure that our Customer Care program is continually refined and improved to meet the needs of the most important resource our company has – you.

Here’s what some of our happy homebuyers have had to say about their experience:

“I have to say that the customer service has been as exceptional as I had been told it would be. It’s one thing to be told about it, but another to experience it.”

“Thank you so much for your help towards buying our dream house in Alliston. We’re very proud and thankful to be a part of your Treetops Homes project. We will recommend your project to other families and friends.”

“It has been a great feeling dealing with Brookfield from step one. The sales centre worked with us to get the particular plot we wanted. The décor centre – OMG – the ladies were simply awesome. Then the move was great. There were some issues, but the way you went about it is so assuring that even the biggest problems seem like a non-issue. Brookfield should be proud to have such good people working for them.”

We make Customer Care a priority. We proudly boast an 86.7% referral rate, and an increasing number of repeat purchasers each and every year. We'd love to make your home ownership dreams come true; take a look at all of our current and upcoming communities.